Frequently asked questions

Practical information to help you prepare for your appointment at Valento.

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What clients want to know

We have compiled answers to the questions we hear most often.

Do I need to book an appointment in advance?

We recommend booking ahead to secure your preferred time slot, especially for evenings and weekends. Walk-ins are welcome when availability permits, but appointments take priority. You can reach us by phone at +1 416-555-0165 or email contact@valento.pro to schedule your visit.

How long does a typical manicure appointment take?

A classic manicure generally takes 30-45 minutes. Machine manicure with gel polish application requires approximately 60-75 minutes. Nail extensions and detailed nail art may take 90 minutes to 2 hours depending on complexity. We will provide a time estimate when you book.

What is the difference between classic and machine manicure?

Classic manicure involves soaking the hands and using traditional tools to shape nails and manage cuticles. Machine manicure uses an electric file for more precise cuticle work without soaking, resulting in longer-lasting results and a cleaner nail bed. Both methods are safe when performed by trained specialists.

Do you offer services for men?

Yes, we welcome male clients. Our classic manicure service is popular among men who prefer well-groomed, natural-looking nails without polish. The treatment focuses on nail shaping, cuticle care, and hand conditioning.

What forms of payment do you accept?

We accept major credit and debit cards, as well as cash. Payment is collected at the end of your appointment. Please contact us directly for specific inquiries about payment methods.

How should I prepare for my appointment?

Please arrive with clean hands and remove any existing polish before your visit if possible. If you need polish removal, we offer this as a service. For pedicure appointments, wear footwear that allows easy access. Arrive a few minutes early to allow time to settle in.

Can I bring reference images for nail art?

Absolutely. Reference photos help our specialists understand your vision. Save images on your phone or print them out. During your appointment, we will discuss what is achievable based on the design complexity and your nail length and shape.

How long do gel polish and gel extensions last?

Gel polish typically lasts 2-3 weeks with proper care. Gel extensions can last 3-4 weeks before requiring a fill or maintenance appointment. Longevity depends on factors such as nail growth rate, daily activities, and aftercare practices.

What is your cancellation policy?

We ask clients to notify us at least 24 hours in advance if they need to cancel or reschedule. This allows us to offer the time slot to other clients. For specific policy details, please inquire when booking your appointment.

Do you offer bridal or event packages?

We work with clients preparing for weddings, proms, and other special occasions. Services can be scheduled to ensure your nails look their best for your event. Contact us to discuss timing recommendations and any group booking arrangements.

Is natural nail strengthening suitable for damaged nails?

Our natural nail strengthening service is designed to help restore and protect nails that have become weak or brittle. The treatment involves applying a protective overlay that allows natural nails to grow while providing support. Our specialists can assess your nails and recommend an appropriate approach.

Where are you located and what are your hours?

Valento is located at 88 Yonge St, Toronto, ON M5C 1S8, in downtown Toronto. We are open Monday through Friday from 9:00 AM to 8:00 PM. The location is accessible by public transit and nearby parking is available in the area.

Still have questions?

Our team is happy to help with any additional inquiries. Reach out by phone or email and we will respond promptly.

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